What personal data we collect & why we collect it

When you contact us (by phone, email, letter, in person or via our website) to inquire about our services, make a booking for training, to receive information from us, we will specifically ask you for the personal information necessary to fulfil your request.

In many cases we will just need your name and contact details (telephone number, postal address and/or email address) but, if you plan to do a Cultural Intelligence (CQ) Assessment with us, we will usually need to collect some or all of the following information relating to you and/or other members of your team: full names; cultural biases; cultural values and preferences; CQ scoring across four capabilities; and other information to allow for this assessment to be carried our effectively.

Some of this information (such as personal information relating to your racial or ethnic origin, religious beliefs or other beliefs of a similar nature, physical or mental health or condition) may be considered ‘sensitive personal data’ under the Data Protection Act 1998. Such data is subject to much stricter regulations than ordinary personal data and must only be processed when certain conditions have been satisfied. We collect this data only where necessary to cater to your needs or act in your interest. We will seek this consent when necessary.

You are responsible for ensuring that other members of your team are aware of the content of this Policy and consent to you acting on their behalf in all your dealings with us.

Please note that where information is also held by another consultant acting on your behalf, this is subject to that consultant’s own data protection policy over which we have no control. Any queries which you may have in relation to such a policy should be directed solely to that consultant.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We will not share your data with any third party other than the Cultural Intelligence Center in Michigan, United States, who administer the CQ Assessments you have taken. If you/ your team have engaged Unheard Voice, but are not taking the CQ Assessment, your data is not shared with anyone else.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

When you make contact with us regarding consultation or training we may retain you and your team’s names, email addresses, postal addresses, phone numbers and dates of birth (where provided) and use it for the following purposes:

1. To complete your training/ consultation booking with us, manage your booking and complete any subsequent bookings you make with us

2. To send you notifications and communicate with you generally

3. To contact you about relevant blogs or newsletters we may produce in future. If you do not wish to receive such communications you may ask us to remove you from our marketing list in writing by contacting admin@unheardvoice.co.uk or via the unsubscribe button that will be on any marketing email that we send you

4. To disclose to the providers of the services making up your CQ assessment (who are located outside the UK/EEA)

5. To disclose some information to third parties in relation to customer services e.g. credit card processing or other services

6. To disclose your information where required by law, where such a request is made by a legal authority

7. To disclose to organisations who act as “data processors” that perform business functions on our behalf (some of whom could be located outside the UK/EEA, where controls on data protection may not be as wide as the legal requirements in this country) and use the information for analysis including monitoring, measuring and assessing customer purchasing preferences and trends. Such business functions may include but are not limited to the anonymous analysis of CQ reports

8. To disclose to a third party who acquires or attempts to acquire all or a substantial part of the asset/stock in our company

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you do not agree to our use of the information as set out above, you should inform us as soon as possible by writing to us at Unheard Voice Consultancy, 11 Greenway Drive, Littleover, Derby DE23 4YN or by email at admin@unheardvoice.co.uk.

In accordance with the Data Protection Act 1998, you may ask us in writing for a copy of the information we hold about you (There will not be a charge unless your requests are deemed excessive for the purposes that they have been requested) and to correct any inaccuracies in your information. We aim to respond to you within 30 days from the date of request.

You can also choose not to provide us with some of the information we request, however, as a result, we may not be able to complete your training or consultancy requirements.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

We will not send your data to any third party other than the Cultural Intelligence Center in Michigan, United States, who administer the CQ Assessments you have taken. If you/ your team have engaged Unheard Voice, but are not taking the CQ Assessment, your data is not sent to anyone else.

Personal Information collected for legal, compliance, regulatory & crime detection & prevention purposes

We process your personal information so that we can meet our legal, compliance and regulatory obligations, for legal purposes, such as to respond to a legal claim, summons or regulatory order and to protect our property, rights, and interest as well as the property, rights, and interests of other persons. We also process your personal information for accountancy and auditing, crime prevention and detection purposes, including the prevention of fraud for offline and online payments by identity checking. In each case, we do so in compliance with applicable laws.

Monitoring

To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; and (2) customer transactions and activities on our website. All recordings are and shall remain our sole property.

Updates & changes

As our privacy and cookies policy may change due to developments in the law we encourage you to read this from time to time so you are aware of any changes in how we gather and use your personal information. Any changes to this policy will be either posted on our website, brochure and/or made available on request.