JNCC Executive Board
Marsha brings rare strategic clarity and deep cultural insight to executive teams navigating complex change. Through a distinctive Cultural Intelligence (CQ) and inclusion lens, she helps leaders understand how culture is truly experienced and translate this into practical shifts in behaviour. Her non-executive support has strengthened the executive's ability to lead inclusively at the most senior level, creating the conditions for honest dialogue and confident action. The result is a more cohesive and effective leadership team, better equipped to deliver lasting culture change. This reflects our experience of Marsha’s work with JNCC, where she has also contributed in a non-executive capacity, and is provided on a professional basis rather than as a procurement endorsement.
Carolyn Jay, Social Value Lead, Mott MacDonald
Marsha delivered high‑quality, rigorous work on Heathrow’s Inclusive Long‑Term Growth Skills Strategy, drawing on strong expertise and a clear understanding of the wider operating context and organisational behaviour. She ensured the strategy was both ambitious and aligned with Heathrow’s long‑term objectives, while building credible, effective relationships with stakeholders. Consistently reliable and solutions‑focused, she maintained momentum throughout the project. Her contribution has had a lasting impact on both the strategy and the organisation’s approach to inclusive growth.
David Fullman MBE CEng, Jacobs
Marsha possesses a style and approach which quickly establishes trust through honesty, vulnerability and plain speaking. It is obvious that she has a breadth and depth of knowledge, and her technical acumen is superb but the use of simple, considered language reduces her prominence within the group setting and in so doing, she levels the playing field so that all feel empowered to contribute. It's been an absolute pleasure working with Marsha where we as a group have been challenged, supported and encouraged to get involved, building the strategic intent but equally feeling comfortable to challenge back. The group sessions have been complex, with huge amounts of feedback from which Marsha has been able to distil themes and further lines of enquiry to take forward to the next session. An art in itself, each session has felt progressive and well informed, considerably enhancing the experience. I feel through Marsha's facilitation, Heathrow has a Strategic intent that it can take forward to establish a cohesive plan.
Jenny McLaughlin Senior Project Manager, Heathrow Airport
Marsha’s facilitation of the Heathrow Expansion Skills Strategy was of a consistently high professional standard and made a meaningful difference to both the process and the outcome. The quality of her work was rigorous, well‑structured and effective, ensuring that complex discussions remained focused while still allowing space for challenge and learning. She brought a strong sense of rigour and efficacy to the programme, creating an environment where all voices were actively heard and valued, while keeping the group aligned to the agreed outcomes. This balance was critical in maintaining momentum and trust across a diverse stakeholder landscape. Marsha’s stakeholder engagement was a particular strength. She invested time in building relationships and ensuring that all parties were fully engaged, informed, and contributing constructively, which enabled genuine collaboration rather than surface‑level participation. Her depth of expertise in cultural intelligence — and its role in enabling sustainable change across the industry — added significant value. This insight helped frame the Skills Strategy not just as a workforce plan, but as a lever for long‑term cultural and systemic change. Throughout the programme, Marsha was reliable and disciplined in delivering against milestones, keeping the work on track and ensuring progress even through complexity. What stood out most, however, was her passion and care for making a real difference in the industry. That commitment was evident in both her approach and the quality of the final strategy.”
Rebecca Lovelace, Founder & Chief Dot-Joiner, Building People CIC
Collaborating with Unheard Voice has been an inspiration for Building People, bringing energy, expertise and a calm, listening approach to our challenge of increasing representation in the built environment sector. Marsha doesn’t just know inclusion but absolutely walks the talk and ensures open and frank conversations without judgement. Equally, Marsha brings authority and confidence and isn’t afraid to challenge and to supportively educate, with a wealth of knowledge and expertise that our sector so desperately needs. Crucially, Marsha delivers joined-up action, with collaboration at its core. The partnership is a huge asset to Building People and Marsha continues to be an absolute inspiration to me.
Valentyna Kravchenko, CEO, INO The Developer (Ukrainian Development organisation)
We invited Marsha Ramroop from Unheard Voice to give a lecture on inclusion, because she is a specialist in the field of inclusion with many years of experience. To rebuild Ukraine, we need the best global practices that will help generate our own standards. Marsha has a unique vision in this field. She approaches inclusivity not only from the standpoint of comfort but also from the perspective of the philosophy of relationships among city residents, because no benevolent intention will be effective without incorporating humanity. Thank you for the meaningful conversation and advice on how to create a comfortable Ukraine of the future for everyone.
Dr David Livermore, Founding President, CQ Center
Unheard Voice are one of the most talented, culturally intelligent EDI/DEI professionals I've worked with anywhere in the world. Marsha thinks deeply, strategically, and brings an innovative approach to equity and inclusion. She isn't afraid of difficult conversations while ensuring the ultimate goal is that everyone feels included. I highly recommend Marsha as a key strategist for building culturally intelligence among individuals, teams, and organisations.
Jane Simpson, Jane Simpson Access
EDI can be a complex issue, but Unheard Voice can navigate the complexities, analysing and interrogating at a pace. Marsha does so with a sensitivity for all; a rare skill. It has been a pleasure to have worked with Marsha, even in a small way. Quickly I realised that she could read the room almost instinctively and gets swiftly to the crux of matters. Marsha is compassionate, but it was her enthusiasm, energy and determination that shone through. A wonderful person who it is a pleasure to know.
Ritika Wadhwa, CEO Prabhaav Global
Unheard Voice deliver work with conscientious commitment and Marsha is one of the most intelligent people I know. She knows her subject deeply and continues to learn with humility. She also delivers work, with conscientious commitment and integrity which is a rare combination to find. Marsha doesn't shy away from difficult conversations but does it in a manner that isn't confrontational. The true hallmark of a culturally intelligent leader. It really is an honour to know Marsha, learn from her and work with her.
Angela Dapper, Grimshaw Architects
The way Unheard Voice talks about EDI is with so much knowledge, experience and understanding – but also in a really accessible way – so it really makes an impact. Marsha Ramroop is a fantastic speaker and advocate for EDI and you can see the change she leaves in her wake not only on organisations but also on individuals.
Lalita Taylor, BBC Executive Producer
Unheard Voice are a rare talent. Their knowledge and experience of EDI surpasses most experts I know. Marsha is also kind and approachable. Whoever has Marsha as part of their team is lucky indeed.
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